OTIN FAQ

BUSINESS HOURS

Our team operates Monday through Friday, 9:00 AM – 5:00 PM EST, excluding holidays.

ORDER PROCESSING

Orders are typically processed within 24–48 hours during normal business hours.
Orders placed outside of business hours will begin processing on the next business day.

SHIPPING & TRANSIT TIMES

Shipping transit times begin once your order has been processed and fulfilled.
You will receive an email confirmation with tracking details as soon as your order ships.

ORDER CANCELLATIONS

To request an order cancellation, please email support@otinwear.com with:

• Your Order Number
• Subject line: “Cancel Order”
• A brief reason for cancellation

Please note: orders that have already been processed or shipped cannot be canceled.

RETURNS

To initiate a return, email support@otinwear.com with:

• Your Order Number
• Subject line: “Return Request”
• The item(s) you wish to return

Once approved, we will provide a return shipping label at no cost.

RETURN POLICY & ELIGIBILITY

• Returns must be initiated within 30 days of delivery
• Items must be new, unworn, and unwashed, with original tags attached
• Items showing signs of wear or damage are not eligible for a refund

Items returned that do not meet eligibility requirements may incur a restocking or return handling fee.

GENERAL INQUIRIES

For any additional questions or support, please contact support@otinwear.com and include your Order Number for faster assistance.

SIZING FAQ

HEADWEAR

OTIN adjustable headwear is designed as One Size Fits Most, accommodating up to approximately a 7½ fitted hat size.

COMMUNITY FAQ

AMBASSADORS & COLLABORATIONS

Tag @otinwear in your fits and share your story with us via direct message.
We are always looking to connect with individuals who embody the Our Time Is Now mindset.

NEW DROPS & RESTOCKS

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